Ecojust Ecom
(Operated by ECOJUST ECOM PRIVATE LIMITED)
At Ecojust Ecom, customer satisfaction is our priority. This policy outlines the process for returns, replacements, cancellations, and refunds for purchases made through our website or associated platforms.
Step 1: Raise a Return / Replacement Request
If you receive a wrong, defective, damaged, or mismatched product, you may request a return or replacement within 7 days of delivery.
To initiate a request, please contact our customer support team with complete order details.
⚠️ For damaged, missing, or incomplete items, the issue must be reported within 2 days of delivery.
Step 2: Review of Your Request
- Our support team will review and verify your request.
- Verification may take up to 2 working days.
Step 3: Product Pickup
- Once approved, a reverse pickup will be arranged through our courier partner.
- Customers are not required to self-ship unless specifically instructed by our support team.
Step 4: Product Inspection & Resolution
After the returned product is received, it will undergo a quality inspection.
Based on inspection results, one of the following will be processed:
- Replacement
- Exchange
- Refund
(Subject to product eligibility and stock availability)
Replacement & Exchange Policy
Once replacement or exchange is approved:
- Pickup of the original product will be scheduled.
- After successful inspection, the replacement or exchanged item will be processed.
- If the original product is unavailable, you may opt for:
- A full refund, or
- An exchange with a similar or equivalent product.
Replacement / Exchange Timeline
- Dispatch: 2–3 business days after inspection
- Delivery: 3–5 business days after dispatch
Returns / Replacements Will NOT Be Accepted If:
We reserve the right to reject requests if:
- The product shows signs of use, damage, or tampering.
- Original packaging, labels, or accessories are missing.
- Request is raised after 7 days of delivery.
- Damage or missing complaint is raised after 2 days.
- The item is returned in a condition different from when received.
Order Cancellations
- Orders can be cancelled only before dispatch.
- Once shipped, cancellation requests will not be accepted.
Refund Process
For Prepaid Orders:
- Refunds will be credited to the original payment method.
Refund Timeline (TAT: 3–5 Business Days)
- Cancelled Orders: 3–5 business days
- Returned Orders: After pickup and successful quality inspection
Partial Returns
- For multi-item orders, individual items can be returned within 7 days, subject to eligibility conditions.
Contact Us
For any questions related to returns, refunds, replacements, or cancellations, please contact us:
ECOJUST ECOM PRIVATE LIMITED
📍 E-21, Laxmi Nagar, Near Heera Sweat, Jawahar Park, New Delhi, East Delhi, Delhi – 110092
📞 Phone: 9119049227
✉️ Email: support@ecojuststore.com
